The freight broker is being disintermediated by agents

Freight brokerage runs on phone calls, spreadsheets, and relationships to match loads with available carriers. That matching-and-negotiating loop is squarely in the path of autonomous agents that can quote, book, and track at scale.

The relationship and exception-handling still matter. The routine matching is being automated out.

Signal: intermediaries whose value is information arbitrage are the most exposed to agentic automation.