Field service software is becoming a dispatch-and-do-it agent

Field service management won its first decade on scheduling and dispatch. The next is being won by the agent that handles the whole loop: triage the inbound, quote the job, route the tech, and chase the invoice — without a coordinator in the middle.

The technician's tablet stops being a form to fill and becomes a worker that fills it.

Signal: in service verticals, the unit of value is the completed job, not the calendar slot. Price for the job.