Claims triage is the insurer's first real AI win

Insurers experimented with AI across the value chain, but the clearest early win is claims triage: routing, fraud screening, and first-notice processing at volume. It's high-frequency, rule-rich, and expensive to do by hand — ideal conditions for automation.

Underwriting and pricing are following, but triage is where the ROI showed up first.

Signal: in any industry, the first durable AI win is the high-volume, rule-heavy, costly task — find yours.