The 'agent of record' is becoming the new system of record

Systems of record won the last cycle because they hoarded the data everything else depended on. The next moat is narrower and stickier: the agent that is trusted to act on that data.

Once an agent reliably drafts the contract, books the shipment, or routes the ticket, ripping it out means re-earning trust from zero. The lock-in isn't the database — it's the track record.

Signal: the durable position in any vertical is the agent customers stop double-checking. Measure your moat in interventions avoided, not features shipped.