Revenue leaks are the gaps between the revenue your business is capable of generating and the revenue it actually generates. They're not losses — they're opportunities your operations failed to capture. Most SaaS companies have more revenue leaks than they realize, and most of them are fixable with operational changes, not product changes.

The 6-hour efficiency audit structure:

Hour 1 — Billing and subscription audit (1 hour) Pull every account in your billing system. Look for: accounts that should have been upgraded based on usage but weren't, accounts with outdated pricing that haven't been repriced in over 18 months, trial accounts that converted but never received renewal treatment, accounts with failed payments that were written off without collection attempts.

Typical finding: 3-8% of ARR is in incorrect pricing tiers or outdated rates.

Hour 2 — Expansion pipeline audit (1 hour) Pull every account that has reached a natural expansion trigger in the past 6 months — hit usage limits, added users, adopted new features, or had a successful QBR with expansion discussion noted. How many had a formal expansion conversation? How many converted?

Typical finding: 30-50% of natural expansion triggers don't generate a formal expansion conversation.

Hours 3-4 — Churn forensics (2 hours) Review the last 20 churned accounts. For each: when did the behavioral decline start in product usage? When did the save conversation start? What was the save conversion attempt? Was there a pattern in the account profiles?

Typical finding: save conversations are starting 30-45 days too late, when the decision has already been made.

Hour 5 — Onboarding completion audit (1 hour) What percentage of accounts signed in the last 90 days have completed your defined onboarding milestones? What's the completion rate at 30 days? What's the gap?

Typical finding: 30-50% of accounts are operating on partial implementation.

Hour 6 — Prioritize and assign (1 hour) Rank the findings by revenue impact. Assign an owner to each item. Set a 30-day deadline for the first corrective action on each.

Six hours. Real money. Run the audit.